Thank you for your feedback. The washing machine is working fine and it would be more useful to us if you contacted us and explained the problem (at least via email). We would react to the problem asap and send someone to show you how to use it. As for the cigarette smell, we are constantly fighting against it and ask our guests to not smoke inside the apartment. Unfortunately not all of the guests comply with our policy. You never said anything about conditioner to us and what was wrong with it. Did not have any other complaints about it. We will be happy to host you again and offer you other apartments.